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Refund Policy
RIGHT TO CANCEL
You have the right to cancel your order up to seven working days after receipt of your order.
For your peace of mind we will exchange or give you a refund (excluding carriage) on any product you order through us.
All we ask is that you notify us within seven working days upon receipt of your order at (
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) and that you return the goods in a resalable condition within ten working days of delivery along with the original packaging. Customers are responsible for paying the return postage. Your statutory rights are not affected Please return cancelled products to:
Rueanthai
66 King Street
Ramsgate
Kent
CT11 8NY
RETURNS - Defected goods, Breakages
In the event of defected goods or breakages , please notify us within seven working days of delivery
(
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).We ask that you arrange the the return of the faulty goods, in the case of broken items a photograph of the item in the original packaging is acceptable. Upon inspection, if the goods are proved to be faulty we will either replace or refund your goods including additional postage if applicable Please return defective goods to:
Rueanthai
66 King Street
Ramsgate
Kent
CT11 8NY
SHORTAGES We ask that the contents of delivered orders be examined immediately upon receipt. Any shortages must be reported within 24 hours (
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). Please note that all consignments are photographed prior to being sealed and dispatched. Upon examination of our photographic evidence we will either replace or refund you for any shortages |
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Refund Policy